Frequently Asked Questions

Our MOQ is 50 pcs per design per color for standard styles (more complex styles may require a higher MOQ).

No, you do not need a tech-pack to get started. You can provide the measurements of your fit model, or provide samples of similar garments with the fit you like. We can also schedule an appointment to take the measurements of you, a friend, or your fit model to create a spec-sheet.

Yes, the sample fee will be refunded to you once you place the bulk order.

The cost of production is dependent on many variables, including fabric weight, consumption, production location, quantity, and construction of the garment. We cannot provide a blanket cost estimate for any garment without specific garment details or viewing the construction and fabric. Please refer to our Request a Quote form and provide the required details to receive a fair cost estimate.

Our team of designers and pattern makers assist with initial garment development to create your spec-sheet, 1st pattern, and pre-production sample. Included in the full production package is: 1st pattern, cut & sew sample, fittings, grading, marking, pattern corrections, fabric sourcing, production, cost of fabric and trim, freight, duty and tariffs if produced overseas.

We do not offer artwork creation or artwork design services. For the best possible results, we recommend pursuing someone with a specialty in art, design, and logo creation.

Yes, we offer a wide range of customization options, including sublimation printing, color matching, embroidery, patchwork, graphic designs, screen printing, digital printing, and more. With advanced production equipment and experienced teams across our facilities in China, we are able to create customized garments with precise details and high-quality finishes.

We manufacture a wide range of garment categories, including jackets, hoodies, sweatshirts, T-shirts, pants, outerwear, and various fashion styles. With our experienced production teams and flexible manufacturing capabilities, we are able to support both individual styles and complete collections. While we specialize in custom OEM/ODM production, we work closely with our clients to develop garments that meet their specific design and quality requirements.

You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.

Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.

If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.

If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.

Simple contact inquiries are answered usually within 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.

Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. The average turnaround to develop your first sample is about 5–10 days after we’ve received your fabric, and depending on the number of corrections. Upon production, after our tables are set and fabrics are marked and cut, it’s about 2–3 weeks of production time. This does not include the estimated shipping time for your order. Shipments from China are 30 days by boat.

Your order turnaround time begins when payment has been processed. Please take this into consideration when determining your ship dates.

1. Please make sure you are absolutely ready to order.
2. Please make sure all the information you submit is correct and complete.
3. Please be ready to respond to us with any change requests and approvals. We will contact you through the process of ordering custom apparel. Failure on your part to reply with approvals or change requests will result in a delay of your order. No orders are sent for production unless approved by you.
4. Please avoid unnecessary contact with our AP team. We are more than happy to give you an update on the status of your order! However, calling us with too much frequency can distract our employees and delay production.

Yes, there is a rush fee applied to your purchase order for all rushed items. Please note: non-negotiable rush fees, calculated by the day, accompany all rush orders.

The initial cost of garment development including: 1st pattern, cut & sew sample, fittings, grading, marking, and pattern corrections are all upfront costs to begin your pre-production sample. These costs vary per style, and must be paid in full before we begin working on your project. The cost of the 1st pattern is paid upfront and later rebated or applied to your total production order.

A deposit of 50% is required before production begins. The balance of your order is required before we release your finished products to you.

Bank checks, money orders, cash, and PayPal.

No. Accnuo will not move forward with an order until we have received a deposit or a payment in full for the garment development. It takes time and materials to create samples. If we do these things prior to receiving payment, a client could decide to bring our work to another factory for production without compensation. Our loss of money and time means we cannot serve our customers as effectively—and that’s a big problem!

Shipping costs depend on where you are located.

Our business hours are Monday to Friday (GMT+8), 8:30 a.m.–12:00 p.m., 2:00 p.m.–6:00 p.m.

Yes! But before we can set up a meeting with one of our representatives, we will need you to send us all information pertaining to your project for review.

No. This is for one very big, very important reason: talking to you without first gathering the required information (i.e., through our quote forms) is wasteful of everyone’s time. If you’re interested in Cut and Sew Manufacturing, for instance, speaking with a representative before submitting your CAD, mock-up, and/or tech-pack is essentially pointless.

We need a lot of information to answer any questions you may have.

What seems like a broad, easily-answered question to you may actually hinge on several factors, depending on the service you choose—just asking, “Can you do X on Y product for me?” is not a question we can easily answer.

We must gather specific, relevant information about your product, your garment, and your project, and give you one answer hand-tailored to your piece, situation, and finances.